Attendee Service Center

Important Update on JAM 2020

During these challenging times, we want to assure you that the health and safety of our clients, partners, and employees are of the utmost importance to Jenzabar. After careful consideration of the recommendations from the CDC, adherence to government guidelines, and our ability to ensure the high-quality conference experience you expect, we have decided to cancel JAM 2020 in Orlando. We deeply regret the loss of opportunities to learn, share, and connect in person, as well as any inconvenience this decision may cause you or your institution. Please know that this decision was not taken lightly, as we look forward all year to engaging with you at JAM.

Despite not being able to interact in person, we still have important opportunities, updates, and announcements that we want to share with you. Therefore, we will offer some vital sessions through a virtual format. We ask for your patience and cooperation during this unprecedented time as we work to finalize logistics. We will post updates on the Jenzabar website as they become available.

We look forward to being together again in person this fall at the Regional User Group (RUG) meetings and JAM 2021 in Dallas, Texas on June 2-5, 2021. Stay tuned for more details on these events!


All registration payments received will be automatically refunded in the original form of payment. There is no need to contact the JAM Team to initiate this reimbursement. Please allow four to six weeks for refunds to be processed.


We are unable to provide refunds for any travel expenses. For those who have already made travel arrangements, please contact your hotel and airline provider directly to cancel your reservations. Please note that many airlines are now being more flexible with their change and cancellation policies. Hyatt Regency Orlando reservations may cancelled online. We have prepared documentation to support your requests for refunds from travel agencies and airlines.

We hope everyone remains healthy and safe.

Please contact with any questions.


© 2020

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